Professional Service Works® A complete customer service program using DiSC® Product Order Form

Professional Service Works!^® Customer Service Program

This skill-building program uses DiSC^® Dimensions of Behavior to help employees develop first-class competencies in meeting the service needs of external and internal customers. Through video examples, individual exercises and small group activities, this complete 15-hour program is structured in five, 3-hour modules that cover the following key areas:

• Identifying and understanding your own DiSC^® behavior using the Personal Profile System^® 2800 Series
• Understanding and adapting to the customer's behavior
• Increasing professionalism through better attitudes, technical skills and teamwork
• Managing special service situations and problems
• Negotiating conflicts

Professional Service Works!^®Trainer's Package:
Includes:

• one Facilitator's Manual with complete scripts for each module
• one set of overhead transparency masters
• one video of skill-building vignettes
• one Participant's Manual

Professional Service Works!^® Participant's Manual: Includes one Personal Profile System
Price: $95.00

You can order this program for your organization on our Order Form. We accept charge cards on all orders. Volume pricing is available.

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